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Quality Arrangement (ASQ Certification (8 step guide (5 - Prepare, 6 -…

- - - - Nations highest presidential honor for performance excellence
        
        3 original categories
        
        Small Business
        
        Service Company
        
        Manufacturing
        
        Added in 1999
        
        Education
        
        Healthcare
        
        Add in 2007
        
        Non-profit
        
        Award Criteria Categories
        
        Customers
        
        Measurement, analysis & Knowledge Mgmt
        
        Strategy
        
        Workforce
        
        Leadership
        
        Operations
        
        Results
- - - - Helps to:
        
        Meet regulatory requirements
        
        Achieve continual improvements
        
        Satisfy customers
      - Family of standards:
        
        Fundamentals & Vocabulary
        
        Managing sustained organizations
        
        Requirements
        
        Auditing management systems
      - 5 goals
        
        Be usable by all sectors
        
        Be simple and clearly understood
        
        Be usable by all sizes of organizations
        
        Connect quality management system to business processes
        
        Meet stakeholder needs
      - 7 principles
        
        Process approach
        
        Improvement
        
        Engagement of people
        
        Evidenced-based decision making
        
        Leadership
        
        Relationship management
        
        Customer focus
- - - - Training in statistics & project management
      - problem solving: define, measure, analyze, improve & control
      - teams assigned defined projects that impact bottom line
      - management environment supporting the business strategy
    - - Set of Tools
        
        qualitative & quantitative techniques or tools driving process improvement
        
        statistical process control, control charts, failure mode & effects analysis & process mapping
      - Methodology
        
        recognizes DMAIC
        
        start with identifying the problem, end with the implementation of solutions
      - Philosophy
        
        work as processes DMAIC
        
        if you control input, you control outputs
      - Metrics
        
        means 3.4 defects per million opportunities
    - - values defect prevention over defect detection
      - drives customer satisfaction & bottom-line results
      - reduces variation, waste & cycle time
      - promotes use of work standardization & flow
      - applies anywhere variation & waste exist
    - - Create a Six Sigma infrastructure
      - Implement a Six Sigma program or initiative
- - - - 8 Principles
        
        Integrated System
        
        Strategic & Systematic Approach
        
        Process centered
        
        Continual Improvement
        
        Total employee involvement
        
        Fast-based decision making
        
        Customer- focused
        
        Commmunications