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How might we ensure that peons are not overburdened when facilitating…
How might we ensure that peons are not overburdened when facilitating customers?
Coworkers at
Colabs
Cannot ask the staff to
do just anything for them
Let the peons have their food in peace
Cannot expect the peons to leave what they are
doing to immediately help you
Coworkers should respect the peons'
floor times + duties
Training
Roleplay training
Conflict resolution
How to say 'no'
Teach them task management
tools like Trello
Protocols
Follow strict SOPs
Operations manager
to sit on their head
Accountable multiple times a day
Check lists
Monthly staff review
Daily briefings
Divide responsibilities
Check-ins & check-outs with the manager
Advance notice of any unusual
events/activities
Backups when a person is not available
Incentives for good work
Enough staff members
Fixed timings
Equal distribution of work-load
Clearly defined JDs
Define if they can leave office to get stuff for customers