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How might we ensure that co-workers receive adequate support from the…
How might we ensure that co-workers receive adequate support from the administration?
Techonology
ERP system for managing the space
IT help desk
Technology enabled booking
Slack community
Prompt answers from the admin
via slack/email
Feedback/
Complaints
Lodging of complaints
Action on
complaints
Should let them know the expected
timeline for the resolution of issue
Should let them know once
problem has been fixed
Dedicated helpline number
Feedback box
Monthly feedback forms
Colabs
Employees
Training
Employees learning to say no
in a polite manner
Receptionist trained for Nexodus
Conflict management
Fixed rounds
Task list
Know their SOPs & JDs well
Wear their name tags
There should be backups
in case an employee is absent
There should be enough admin staff
Admin staff should always be available for support
Should be approachable & proactive
Transport
Valet parking
Easy booking of uber/careem
Facilities
Hotel bookings
Flight bookings
Errand boy
Culture
Crowd-source
solutions
Make it clear that some personal
errands will not be done by Colabs staff