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What should be the responsibilities of a community manager? (Internal…
What should be the responsibilities of a community manager?
Scenarios that he
can encounter
Culture
Harassment issues
Matchmaking requests
Theft
Rejecting or kicking out people
Conflict management
Events
Nobody shows up
The sponsor is angry
General queries
about events
Space
Noisy environment
Not enough space
for working
Requests to change desks
Smell in the area
Technology
Access card issues
Wifi too slow/not working
Lights/AC not working
HDMI/screen issues in meeting rooms
General
Paying bills, payment issues
Booking rooms for meetings etc.
Lost belongings
Misconduct of colabs staff to any worker
Questions about profit/business plan
Questions about space/operations/vendors
Changing membership options
Emergency healthcare
Issues with parking/valet
Issues with food/cafe/tea
Internal culture
Ensuring the comfort of each community member
Monitoring online conversations
Communicating the needs of the community
to admin/decision makers
Building a close-knit community
Suggesting seating layouts
Creating networks
Fostering happiness
Giving some time to different members
of the community everyday
Addressing and identifying
needs of all stakeholders
Setting up and maintaining
feedback mechanisms
Be the go to person for any requests/queries
Have good communication skills
Be proactive and pre-empting issues
Be approachable & engaging
Be a listener
Help design the Cobuzz newsletter
Know everyone by name
& their background
Reach out to shy members and
help them socialize
Design & host Colabs events
Vetting who should be allowed in the space
Be knowledgeable about different scopes of work
Writing and documenting stories
Give tours to visitors/new-comers
External
Representation
Bring in clients
Network with companies/
vendors/investors etc.
Establish key partnerships
Be the face of Colabs
online & offline
Attend other important networking events
Head/initiate Colabs CSR activities
Cross-selling services
Showcasing Colabs culture