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KPMG int. Kick-off (Stakeholders (Lisa - KPMG (Our buffer w/ client, "…

- - - - 2 JAWS licences
  - - - Ex Inspire Group
      - Leverage her
      - Key postition
- - - - alreadya bit delayed
- - - - direct relationships
      - How will we work together
    - - Expectations
        
        Simulation style
        
        Creativity def.
    - - Walking distance from station
- - - - contains lot of info
- - - - 2 x videos
    - - 12-22nd March
    - - all WS locations
    - - end of March
      - Feedback is required from the front line
      - IR: Industrial Relations
        
        Zoe Burke
        
        Ben
        
        Check what level/ how much change may be anticipated
        
        Lara
- - - - Timeline tbc 05/04
      - Anticipated roll-out May
    - - AJ, we will flex accordingly
- - - - More than SMEs and Prod. Owners
- - - - Employee XP strategy
      - Channels?
        
        emails
        
        Surveys
        
        Indepth intvw
        
        GameChangers
      - Give some love to some of the 'ignored' groups
    - - Based on employ. xp of Customers
      - All WorkSafe customers have a desire to progress
      - 'Every moment is a step closer to healthy and safe
- - - - time expectation for each nugget
  - - - Find-out 'x'
      - diff. learning approach
      - Not just eL vs F2F
- - - - Skill set = collection of Assets
      - PDF
      - Workshop
      - eLearning
      - F2F
      - Coaching
- - - - Feature level
- - - - Platform Story
      - Integration
        
        Interface
    - - Submit application
        
        Assess & Process applications
        
        Manage Compliance
        
        Manage renewal
- - - - TBaplied to the others
- - - - I'm thinking it should be lose/ organic
      - Won't have much time to play around with settings and LMS testing
      - LMS will be changing
      - Follow-up nikki on viabilty of knowledge articles
- - - - ref. Sean list
- - - - Larry - sales rep from SalesForce
      - Accenture CRM architect
      - TrailHead is Teaching people how to build, more than navigate SF
      - Probable conversion of modules needed
      - POssible to point out to external URL
      - Probably most valuable for Advisory
      - Lightning version of SF for mobile - quite different
        
        Different training for field agents/ iPad/Lightning
- - - - L&D workstream
      - Compliance T
      - Workforce reporting sys
        
        Data/ analytics
        
        New HR sys
        
        27 Sys
      - Hoping to Learn a lot from KPMG & IG during project
    - - MAssive data
      - 3 Core values
        
        Dynamic
        
        Courageous
        
        Passionate
        
        Innovative
        
        Connected
        
        Caring
        
        Inclusinve
        
        Collaborative
        
        Persistent
        
        Purposeful
        
        Felxible
        
        Resilient
  - - - eg. 4-day turnaround to 15'
  - - - (R) Employees only - not injuries
  - - - Adult L. principles
      - Role-Based
      - Integrated
      - Outcome Focus
      - Modular aproach
      - 70-20-10 AMAP
      - MVP concept
        
        What's critical to know by Go Live?
        
        Learn How/ Where to find add. info
      - ADDIE meth
      - Introducing Multi-Skilling
      - High degree of F2F
    - - Training Mapping
    - - Business to decide priority:
        
        Training by x date?
        
        Maintain Service capability in BAU?
    - - Learning Locations
        
        Collins St 20%
        
        Essendon 5%
        
        Geelong 70%
      - Facilties at each locations
        
        No computer rooms (laptops)
      - (S) real-world learning
        
        Learn on same tech as BAU (iPad, Phone, CPU)
      - LEarning Platform
        
        LMS will be changing
        
        But working with current sys
        
        Not very loved / or known
        
        Learning Hub
  - - - up to 80 field inspectors
        
        (out of 242)
        
        BA: all permanent WS employees?
  - - - Communicate around the opportunity to focus on more value-adding tasks
- - - - Guidance
    - - Workers Comp
    - - CX
      - Digital (portal)
- - - - Release 4: Sep 2019
- - - - Create work order
        
        Assign > to Inspector (I.)
        
        I. Records planning
        
        Field work
        
        Fill report
  - - - Database being build to get info > save time
- - - - Won't ask many questions after an eL
      - BA: Challenge that/ opposite
    - - Happy and ready to get some love/ training
    - - adress that
  - - - Last minute training
      - waste of time
- - - - 95% multi-skilling
    - - various learning styles
      - Like F2F (more 'value')
      - Require refs, QRGs etc.
    - - Requrie proper scheduling
      - Small chunks of learning
      - Learning with a bang!
      - Intuitive
      - Detailed
      - Leverage their Peer to Peer learning
    - - accross a lot of sys
        
        comfortable flipping
    - - accessible
    - - Password reset to Suicide
    - - Technical stuff in CRM
- - - - Tech savvy
      - Used to sys
      - Role
        
        Empower employer to navigate portal
      - Require similar knowledge as Advisory
        
        be able to 'reset password'
        
        avoid transferring calls
      - 1 team sys devs
        
        transition to CRM
        
        old to new
        
        ID next level of support
        
        Director super engaged
        
        pro-active
        
        Christian Thaugnt?
        
        up to 15 in total
      - LOVE detail
    - - 99 employees
      - use eL modules
      - Low needs
- - - - only 1st time
      - Can display an image (via HTML code)
- - - - See if we leverage it
  - - - pop up intro of the selected module
        
        Access
        
        enrol
        
        confirm
        
        Launch
        
        These don't appear via Catalogue
- - - - Learning Hub doesn't cater for Html5
        
        Rise good to balance that
      - Highest completion rate
      - Devs and Users acceptance
- - - - Transitioning to more graphs/ abstract
- - - - Address it
    - - What will stop them from doing their job well?
    - - What matters to their job?
    - - Sam
      - Have a 1-hour session with her/ them
      - Essendon fields based
- - - - Central depository
      - Correspondences
    - - 96% HRW & CI
- - - - eg. Pshychosoc. list
      - Add knowledge for new Adv
        
        L&D responsib?
- - - - Field Force Management
- - - - Creating Jobs
        
        CRM generated report for insp
        
        BAU teams
      - Most senior positions
        
        Manage expectations well
        
        It will be harder before becoming easier
        
        Possibly more change resist.
- - - - Manage training rosters
- - - - Capture event details
      - Different fields depending on case type
        
        .* will show which fields are mandatory
        
        Mandatory fields vary depending on Case Status (progress)
      - Add records/ upload files
    - - Person getting in touch
      - Personal info
        
        Based on postcode
        
        Rural
        
        Regional
        
        If similar case in 500m or 1km raidus - connect to case
        
        AUs Post address confirmation tool
    - - Double/simultaneous edit will only save the last one
        
        Alert if double-editing
      - Once save, only specific profile can edit
        
        Which profile(s)
        
        Group Leader?
        
        Other?
      - All future updates are traceable
        
        Who updated what, when...
      - Dashboard view TBDev
- - - - Follow-up
- - - - AJ
        
        Options, ideas of ongoing solutions
    - - Leverage it!