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Not proofread paper / Not followed instructions (Customer is angry, the…

- - - - No
        
        Thank for the comments, promise to improve. No need to compensate
      - Yes
        
        Thank for the comments, promise to improve, send on a revision. No need to compensate and follow up.
- - - - No
        
        Clarify that the photos/screenshots do not refer to the order. Ask the customer to double check the issue. Meanwhile check the latest orders from cs, may be the customer mixed up order IDs
      - Yes
        
        Ask the customer if the paper can be revised/rewritten
        
        Can be
        
        Send the paper for a revision based on comments that we have received
        
        No need to follow up after the revision
        
        Cannot be
        
        Check how we can compensate the customer based on the article How much we return ver2
- - - - No
        
        Clarify that the photos/screenshots do not refer to the order. Ask the customer to double check the issue. Meanwhile check the latest orders from cs, may be the customer mixed up order IDs
      - Yes
        
        Ask the customer if the paper can be rewritten
        
        Cannot be
        
        Check how we can compensate the customer based on the article How much we return ver2
        
        Can be
        
        Reassign old writer as "Used work, bad quality" and rewrite the paper.
        
        Refer for feedback after the paper is Sent to Customer
- - - - Ask the customer to clarify what went wrong as you do not see the issues that the customer refers to
    - - Can we revise/rewrite the paper?
- - - - Ask the customer to clarify what went wring as you do not see any issues
        
        Did customer provide valid clarifications?
        
        Yes
        
        Can we revise the paper?
        
        No
        
        Inform the customer that we will not be able to work on the order unless we have clear information on what needs to be corrected.
    - - Ask the customer to elaborate on survey. Can we revise/rewrite the paper?
        
        No
        
        Did the customer use our paper, even partially?
        
        Yes
        
        Ask to send the paper that was submitted to the university. Compare and offer compensation
        
        No
        
        Check in Turnitin. Ask the customer to send the paper that will submit and if indeed the paper was not used, refund fully.
        
        IF refuses to send the paper inform that can fully refund, but will post online.
        
        Yes
        
        Use the comments that the customer has provided and put the paper on revision. Call for feedback after the paper is Sent to Customer