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CX and resolution manager (CX strategy (Our five customer outcomes
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Customer experience statement
By listening and better understanding your needs, it’s our goal to resolve your query the first time you contact us and improve the way we respond when you’re not happy with the service we provide. We’ll also raise more awareness about our services and how we can help when you need us.
1.79 million customers
1.8mil pg views
380,000 calls
62,ooo emails
4600 call back req.
25% increase mobile
92% of custs residential (2.6% growth)