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Mental Health Control Room/Street Triage (October 2018 Dashboard November…
Mental Health Control Room/Street Triage
October 2018 Dashboard November 17 to 18
Total Records Created
Logs made per day of the week
Total Length of Contact
Time of day of log made trends
Gender
Ethnicity
Age Range
Known to CAMHS Service
#
Known to MH Service
#
Learning Disability
Reason Police were called e.g Concern for safety.
#
Incident involved substance misuse
Type of traige - e.g Liasion, phone advice, street triage
Time at Scene (street triage)
Logs by Catchment Area
Time of day Section 136 used
% of time Triage prevent police attending scene
% of time ambulance required
Diagnosis of individual involved in incident
Service Users contact (per months) - understands trends in repeat users
% of incidents Section 136 was used/considered (figure doesn't include when it used in Police custody)
#
Outcome of Triage - e.g information and advice Practioner to G.P etc...
Contact with multiple outcomes
Onward Referral e.g Hospital, street triage, arrested etc
#
Matthew Truscott -Quarter 1 report 18.01.19
Referral by Day for Q3
Referral by Time
Log by Catchment Area
Known Service Users (not broken down to MH and CAMHS
Outcome from Contact - e.g Information and Advice, Practioner to G.P etc..
Onward referral e.g Hospital, Street Triage, Arrested etc
2017 Evaluation Review
Monthly Control Room Acitivity
Steering Group review of previous 6 month data on bi-monthly basis
6 months of call data - captured in a control room log.
• Discrete, qualitative, face-to-face interviews with a range of stakeholders (n=5-7).
Case Studies of individual service users (n= 3-5). Aim to provide reflections on pros/cons of the service for service users.
• Data on the use of health-based places of safety for S136 assessments
• Data on the use of police cells for S136 assessments.
• Rates of section S136s
Recommendation - 18 months final evaluation to include call data, service user feedback, provider feedback, financial review of cost efficiencies, police staff survey and hospital/health-based places of safety data.
Jon Owen Report
Total Records Created
Reason Triage centre was used. This is different to reason why Police were called which is measured in the Dashboard.
Time of day of log made trends
% of time triage prevented police attending
% of incident section 136 used (no mention of considered) - (figure doesn't include when it used in Police custody)
Time of day Section 136 used
Outcome of Triage
Documentation of information provided to police/ person in crisis by Triage team.
Onward Referral - Was this able to be done during the call or did the case require further work by Triage after phone call.
#
#
Docmentation of Call on Systems/RIO
% of time Triage prevent police attending scene
Where Call in to Police has come from. E.G Member of the public, ambulance crew, person themselves
Do Police Officers Use Triage as there primary source for all appropriate MH cases? e.g rather than speaking to CRISIS
Quality of Advice given by Triage to Police - very hard to quantify
Common Themes from reports
Inconsistency in data capturing and uncertaintiy in robustness of data.
Workforce issues
All data captured manually
Lack of awareness of service by frontline staff
Ideas
Standardise Dashboard - agree indicators
Clarify if known to CAMHS and known to MH service need to be differentiated
Standardise Type of triage and outcome of triage to improve recording accuracy
Improve documentation of triage call
Clarify where section 136 is used e.g in police cell, A&E or at scene
Record POS admissions for BNSSG area
Understand the impact CRT has on referral rates to CRISIS teams in BNSSG area
Improve awareness and purpose of service within police force
Key
Blue = Idea/Measure only found in this report
Green = Idea/Measure referred to in multiple reports
Yellow = Similar but not idential point raised in two reports
Red = Need further clarity on what the purpose of this measure is
Orange = Common themes accross all reports
Purple = suggested future ideas