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Consumer Rights (Consumer Protection Agencies :star: (Small Claims…
Consumer Rights
A consumer is a person who buys goods and services for their own use
A good consumer should: :check:
Shop around to compare quality and price
Be informed to avoid impulse buying
Know their rights and responsibilities
Keep proof of purchases, such as a receipt
Consumer Information
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Food Labels
By law all food items must show the following information
Best before date and use by dates
Storage instructions
A list of all ingredients
Name and address of the business
The name of the product
Country of origin
Nutritional information
Barcodes
A barcode contains information about the product ,such as;
Price
Country of origin
Name
Proof of Purchase
Shows that a consumer has paid for an item. Usually shows;
Details and prices of items purchased
Total amount paid
Date and time of purchase
Reference number or barcode
Method of payment
Consumer Laws
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Consumer Protection Act 2007
Protects consumers from false or misleading claims about product or services .It covers the following areas ;
Prices
Anti-consumer practices
Information
Advertising
Sale of Goods and Supply of Services Act 1980
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According to this act , goods should be;
As Described
Correspond to sample
Fit for Purpose
Merchantable Quality
If goods are faulty
A Repair
A replacement
A refund
Competition and Consumer Protection Act 2014
Making sure there is fair competition in Ireland
Enforcing product safety regulations
Provides information to consumers to help them make informed decisions
Consumer Protection Agencies :star:
Small Claims Procedure
Consumers Association of Ireland
The Competition and Consumer Protection Commission
Advertising Standards Authority of Ireland
The Office of the Ombudsman
European Consumer Centre Ireland