Please enable JavaScript.
Coggle requires JavaScript to display documents.
Broadband sales (Select customer’s confirmed broadband contract (Choosing…
Broadband sales
Select customer’s confirmed broadband contract
Choosing the wrong broadband contract
Always confirm with the customer before moving on to the next step in the transaction
Make sure the customer is aware of what the employee is choosing
Choosing the wrong tariff
Make sure the customer is aware of what the employee is choosing
Always confirm with the customer before moving on to the next step in the transaction
Perform chip and pin transaction
Card machine not working
Always have backup card machines
Offer customer to pay using another payment method
Chip and pin transaction unsuccessful
Perform a chip and pin transaction on another bank card
Perform credit check
Card machine not working
Offer customer to pay using another payment method
Always have backup card machines
Credit check declined
Choosing another tariff to purchase the broadband from
Perform a credit check for another bank card
Enter customer’s order number
The wrong order number is entered into the system
Triple check that the correct order number is entered
Fill in all customer details
Customer details are wrong
Triple check the customer details entered
Always confirm with the customer that the details entered are correct before moving on to the next step in the transaction
Walking customers through the process of the sale to ensure they know what’s being done and what exactly is required
Login on a till
Till not working
Check that all the tills are working before opening the store
Replace tills that are not working
Using tablets to perform transactions instead of a till
Always have backup tills
Sending broadband order to tariff
Tariff not accepting broadband order
Choosing another tariff to purchase the broadband from
Choosing another broadband contract from the same tariff
Double checking that all customer details entered are correct