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Business Change at HDC (Issues/Risks (resistance from review teams, seen…

- - - - When - 5 hours per month
      - Why - supports continuous improvement, provides peer support and collaboration between services
      - How - huddle master to support huddle buddy - buddy then becomes master
      - What - to get huddles up and running and hand over to service
      - Who - confident self starter, ideas person. list compiled
    - - What - Change Agent in each service - provide advice, mentor and support culture of change
      - Why -
      - When - 1-2 days per month
      - How
      - Who - list compiled
    - - What - reviewing letters, forms, web pages focus on customer perspective
      - Why - internal resource for customer testing, sense check, flag potential issues
      - When - two hours per month
      - How - desk based, one to one with service, workshop
      - Who - list compiled
    - - When - Varies, min 1/2 day per month, max 2 week review (5 days per month)
      - Why -
      - Who - list compiled - open to change, good at challenge organised, etc
      - How - work led by prioritisation
      - What - review, workshops, facilitate, process mapping