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Upgrading broadband sales (Select customer’s confirmed upgraded broadband…
Upgrading broadband sales
Select customer’s confirmed upgraded broadband contract
Choosing the wrong sim contract
Always confirm with the customer before moving on to the next step in the transaction
Make sure the customer is aware of what the employee is choosing
Choosing the wrong tariff
Make sure the customer is aware of what the employee is choosing
Always confirm with the customer before moving on to the next step in the transaction
Fill in all customer details
Customer details are wrong
Always confirm with the customer that the details entered are correct before moving on to the next step in the transaction
Walking customers through the process of the sale to ensure they know what’s being done and what exactly is required
Triple check the customer details entered
Broadband order is sent to tariff to accept it
Tariff not accepting sim order
Choosing another tariff to purchase the sim from
Choosing another sim contract from the same tariff
Double checking that all customer details entered are correct
Perform credit check
Card machine not working
Offer customer to pay using another payment method
Always have backup card machines
Credit check declined
Choosing another tariff to purchase the sim from
Perform a credit check for another bank card
Perform chip and pin transaction
Card machine not working
Always have backup card machines
Offer customer to pay using another payment method
Chip and pin transaction unsuccessful
Perform a chip and pin transaction on another bank card
Login in on all till
Till not working
Using tablets to perform transactions instead of a till
Replace tills that are not working
Always have backup tills
Check that all the tills are working before opening the store