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Upgrading sims sales (Select customer’s confirmed upgraded sim contract…
Upgrading sims sales
Select customer’s confirmed upgraded sim contract
Choosing the wrong sim contract
Always confirm with the customer before moving on to the next step in the transaction
Make sure the customer is aware of what the employee is choosing
Choosing the wrong tariff
Always confirm with the customer before moving on to the next step in the transaction
Make sure the customer is aware of what the employee is choosing
Perform chip and pin transaction
Chip and pin transaction unsuccessful
Offer customer to pay using another payment method
Always have backup card machines
Card machine not working
Perform a chip and pin transaction on another bank card
Perform credit check
Card machine not working
Always have backup card machines
Offer customer to pay using another payment method
Credit check declined
Perform a credit check for another bank card
Choosing another tariff to purchase the sim from
Sim order is sent to tariff to accept it
Tariff not accepting sim order
Double checking that all customer details entered are correct
Choosing another sim contract from the same tariff
Choosing another tariff to purchase the sim from
Login on a till
Till not working
Using tablets to perform transactions instead of a till
Replace tills that are not working
Always have backup tills
Check that all the tills are working before opening the store
Fill in all customer details
Customer details are wrong
Always confirm with the customer that the details entered are correct before moving on to the next step in the transaction
Walking customers through the process of the sale to ensure they know what’s being done and what exactly is required
Triple check the customer details entered
Giving the sim to the customer
Sim card not working
Contacting the network team
Manually connecting the sims or broadband with the network
Reprocess the sim contract
Always have backup sim cards