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Empathy Map (Say (clear face, how, agrivating), Think (Sceptical about how…
Empathy Map
Say
clear face
how
agrivating
Think
Sceptical about how effective this product would be
wondering about what ingredients are in it
How expensive would this product be
Feel
Frustration
hopeful
nervous
Needs
acne clearing products
easy to use products
non-irritating products
Do
flinching
hand gestures