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SELF-ONBOARDING (Store categories concerned (hypothesis) (Hotels (needs…
SELF-ONBOARDING
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Process
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5th phase: post-sales
:question: how will post-sales be impacted by SOB? will we need different techniques? how will we define who does a store's post-sales?
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Feedback & questions
:question: how do we ensure the supply in auto? (mandatory minimum amount per week depending on store type, or what amount of waste they indicated in the website form)
:bulb: prices adaptations should be dependent on the store category chosen at the beginning of SOB (ex: hotels + florists)
:bulb: feedback from stores: quick rating at the end of SOB or follow-up email (separate email or included in confirmation email / additional info email)
:question: how will we distinguish SOB stores from other stores in the beginning (hubspot "recent conversion")
:bulb: explicitly define 'invendus': it is crucial that we include a recap of what is allowed in the paniers and what isn't from the start to facilitate post-sales