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13 Behaviors to Build Trust with Anyone (3 - Create Transparency (Do: …
13 Behaviors
to Build Trust with Anyone
3 - Create Transparency
Do:
Be real & genuine
Show your work
Be open & authentic
Don't:
Obscure
Pretend things are different than they are
Have a hidden agenda
13 - Extend Trust
Don't:
Withhold trust
Extend false trust
Micromanage
Do:
Trust others abundantly
10 - Practice Accountability
Don't:
Avoid or shirk responsibility
Do:
Hold yourself and others accountable
Be clear on how you'll communicate progress
Take responsibiity
7 - Get Better
Do:
Continuously improve, grow, learn
Develop formal and informal feedback systems
Don't:
Stop learning and growing
Be afraid to make mistakes
Be too hard on yourself when you fail
9 - Clarify Expectations
Do:
Create shared vision and agreement upfront
Always discuss and reveal expectations
Renegotiate if necessary
Don't:
Leave expectations undefined
Be vague about expectations
Assume expectations are clear
5 - Show Loyalty
Do:
Give credit to others
Speak about people as though they are present
Don't:
Take credit
Represent people unfairly
Disclose private information
8 - Confront Reality
Do:
Take tough issues head-on
Lead courageously
Engage the creativity, capability and synergy of others
Don't:
Ignore problems
11 - Listen First
Do:
Genuinely understand another's thoughts and feelings
Use your eyes and gut to listen as well as your ears
Don't:
Speak first and listen last
Pretend to listen while waiting to speak
Presume to know what matters to others
4 - Right Wrongs
Do:
Apologize
Make restitution instead of just apologizing
Demonstrate humility
Don't:
Deny
Justify wrongs
Cover-up mistakes
2 - Demonstrate Respect
Don't:
Show disrespect
Fake concern
Show respect only to those that can help you
Do:
Show respect
Be fair & kind
12 - Keep Commitments
Do:
Realize this is the quickest way to build/break trust
Make keeping commitments the symbol of your honor
Don't:
Break commitments
Avoid making commitments
Make vague commitments
1 - Talk Straight
Do:
Communicate clearly
Declare intent & non-intent
Don't:
Withhold
Flatter, Spin
Distort facts
6 - Deliver Results
Do:
Take time to define results upfront
Establish a track record
Don't:
Miss deadlines
Make excuses for not delivering
Blue =
Character-Based Behaviors
Yellow =
Competence-Based Behaviors
Green =
Character & Competence Behaviors