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Code Red - HealthCare.gov (A Team formed on the fly (Ryan Panchardsaram,…
Code Red - HealthCare.gov
Lessons learned from the case
Chapter 13
Prototyping Process
System Design Process (Redesign)
Outsourcing Process
System Analysis Process
System Testing Process
Chapter 14
Project Management Software Tools
Risk factors process
Governance
Poor Project Management
Key Performance Indicators (KPIs):
"It's just a Website. We're Not going to the moon
UnitedHealth Group took a lead in saving ObamaCare and profited from it
"What were tech problems? Were they beyond repair? Nothing I saw was beyond repair. Yes, it was messed up. Software wasn't built to talk to other software, stuff like that."
"It was pretty obvious from the first look that the system hadn´t been designed to work right"
"It was not really managed at all and wasn't architected to scale."
Return of the Geeks
"Indeed, the key mistake made by President Obama and his team is that they had turned only to the campaign's marketing whiz kids instead of the technologists who enabled them"
"One of the things that shocked Burt and Park's team most(...) as one put it was that people running Healthcare.gov had no dashboard, no quick way for engineers to measure what was going on at the website, such as how many people were using it."
A Team formed on the fly
Ryan Panchardsaram
Paul Smith
Jeffrey Zients
Todd Park
Andy Slavitt
Mikey Dickerson
Stand-Ups and Hiccups
"The stand-up culture- identify problem, solve problem, try again- was typical of the rescue squad's ethic"
As of its mid-February report covering the period through jannuary 31 CMS says the site had processed 1.9 million enrollments
Uptimes had gone from an abysmal 43% at the beginning of Novembrer to 95%. And Kim and hr team had knocked the error rate from 6% down to 0.5%.
"A switch had failed during maintenance work at data center. Dickerson and his team coukd do little because they had no website to look at."
"At the same time the engineers executed a major upgrade in the hardware pwering the system, giving it morre capacity and reliability."
Rules
"The ondes who should be doing the talking are the peple who know the most about an issue, not the ones with the highest rank."
"we need to stay focused on the most urgent issues, like things that will hurt us in the next 24-48 hours"
Were technology stops and policy begins
"The President may have had the right instinct when he repeatedly reminded hs team about the technology. But in the end he was as aloof from the people and facts he was from the people who ended up fixing it"
"Nonetheless, a quick visit from Obama to the troops who worked around the clock to save his signature domestic policy initiative would have seemed fitting"