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Customer Experience customer (8. Use your web analytics (Cost: Free, Tools…
Customer Experience 
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9. Ask Employees
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Customer Friendliness: Yes, the employees can directly engage with customers regarding what issues they face
Practicality: Yes, the employees will know better about the customer's problems
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5. Listen In
Cost: $29 - $99 a month, depending on the features and functions
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Customer friendliness: Yes, as Navitas can resolve complaints efficiently
Information yielded: immediate insight - positive and negative mentions of Navitas, the demographic of the customers, and customer opinions on competitors
6. Monitor Online Reviews
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Customer friendliness: Yes, as Navitas can talk to their customers personally and understand their concerns
Tools: Google reviews, Facebook reviews, ReviewPush, MarketSmart360
Information yielded: Quick feedback on Navitas' customers personal experiences and how to directly solve their problems.
1. Online survey
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2. Survey customers on media
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3. Hand out feedback forms
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Practicality: Practically Paper online feedback forms can be the effective way get customer’s opinion in Navitas try to include a quick survey form delivering it to your customers with the check and on the other hand at the point-of-purchase having feedback forms available.
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Tools: To minimize the cost use the least costly method first to reach the greatest number of respondent example mail or email.
Information yielded: Drop down the potential costs associated with staff time, equipment and materials (phone charges, envelopes, printing, computer and postage cost.
- Check in annually
Information yielded: Immediate response from Navitas and can get customer opinions in a precise way.
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Tools: Good Computer system for Online one to one meeting, Good and clean room and environment for in person session.
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Practically:Provide back-to-back service find out how they feel about your company try to meet with customers once in a year before the meeting you can send them an introductory survey and get know about issues they may want to bring up