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PRIMITIVES MAP (:pencil2: INFO DISPLAY (INFO DISPLAY | Billing…
PRIMITIVES MAP
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:unlock: CONFIRMATIONS
Appointment Confirmation
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CT 37.1 + 147.1 Assurance Appointment confirmation in extra working hours[This transcomm overwrites transcomm (ID L105) in CT 19]
CT 37.1 + 147.1 Assurance Appointment rescheduling confirmation in extra working hours[This transcomm overwrites transcomm (ID L107) in CT 19]
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CR 100 Installation KO (not completed within the time slot and structural problem in customer premise)
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Order Confirmation
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CT 51.1 Order confirmation(from digital channel, retail and CC)
CT 51.1 Order confirmation(from digital channel, retail and CC)no vocal order
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CT55.1 + CT83.1 + CT59.1 Order confirmation(from digital channel, retail and CC)
CT55.1 + CT83.1 + CT59.1 Order confirmation(from digital channel,retail and CC)
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:<3: CLIENT CARING
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Welcome
CT 151.1 Welcome message for TV under TRY&BUY logics (Sky Q via fibra)In case of BB activation first+ tv activation after for bundle BB + SKYQ via Fibra
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CT 151.1 Welcome message/Education for BBIn case of BB activation first+ TRY&BUY activation after for bundle BB + SKYQ via Fibra
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CT 50.1 + CT 166.1 Welcome message for BBIn case of BB activation first+ tv activation after for bundle BB + SKYQ Platinum
CT 50.1 + CT 166.1 Welcome message for BBIn case of BB activation first+ tv activation after for bundle BB + SKYQ via Fibra
CT 50.1 + CT 166.1 Welcome message for Sky Q via fibraIn case of BB activation first+ tv activation after for bundle BB + SKYQ via Fibra
CT 50.1 + CT 166.1 Welcome message for SKYQ PlatinumIn case of BB activation first+ tv activation after for bundle BB + SKYQ Platinum
CT 50.1 + CT 166.1 Welcome Message/Education for BBIn case of TV activation first and BB activation after for Platinum bundle
CT 50.1 + CT 166.1 Welcome Message/Education Sky PlatinumIn case of BB activation first+ tv activation after for bundle BB + SKYQ Platinum
CT 50.1 + CT 166.1 Welcome Message/Education Sky PlatinumIn case of TV activation first and BB activation after for Platinum bundle
CT 50.1 + CT 166.1 Welcome message/Education for BBIn case of BB activation first+ tv activation after for bundle BB + SKYQ Platinum
CT 50.1 + CT 166.1 Welcome message/Education for BBIn case of BB activation first+ tv activation after for bundle BB + SKYQ via Fibra
CT 50.1 + CT 166.1 Welcome message/Education for Sky Q via fibraIn case of BB activation first+ tv activation after for bundle BB + SKYQ via Fibra
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