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EFFECTIVE BUSINESS COMMUNICATION SKILLS (Effective Speaking (Speaking…
EFFECTIVE BUSINESS COMMUNICATION SKILLS
Effective Speaking
Speaking effectively is defined as speaking in such a way that your message is clearly heard and, if possible, acted upon. There are two main elements to speaking effectively: what you say, and how you say it.
EXPLANATION
:star: The words you use.
:star: Your voice
:star: Your other non-verbal communication, particularly body language
Active Listening
Active listening is a technique that is used in counseling, training, and solving disputes or conflicts . It requires that the listener fully concentrate, understand, respond and then remember what is being said.
EXPLANATION
Asking Questions
A question is something that you say or write in order to ask a person about something. If you question someone, you ask them a lot of questions about something. The police have detained thirty-two people for questioning.
EXPLANATION
Body Language
Body language is a type of nonverbal communication in which physical behaviors, as opposed to words, are used to express or convey information.
EXPLANATION
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:star: Put simply, body language is the unspoken element of communication that we use to reveal our true feelings and emotions.
:star: Our gestures, facial expressions and posture, for instance.
Communication Methods
The standard methods of communication are speaking or writing by a sender and listening or reading the receiver. Most communication is oral, with one party speaking and others listening. ... A mixed message occurs when a person's words communicate one message, while nonverbally, he or she is communicating something else.
EXPLANATION
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