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Agile (Scrum (Values (Courage, Focus, Commitment, Respect, Openness),…

- - - - Backlog refinement
        
        Split larger items into smaller ones
        
        Get to a common understanding
      - Sprint Planning
        
        Planning Poker
        
        Sprint Backlog
        
        Story Points
      - Sprint Review
        
        Inspect the product increment together with stakeholders
        
        Get feedback from stakeholders
        
        Adapt Product Backlog if needed
      - Retrospective
        
        How did we do the last sprint
        
        Focus on process, collaboration, communication not on functionality
      - Daily Scrum
        
        What did you do to help the team reach the sprint goal
        
        What will yo do today to help the team reach the sprint goal
        
        Are there any impediments
        
        Can we help eachother
        
        Are we on track
- - - - Relief from overburdening
      - Produce better quality
      - Take a professional pride in their work & customer satisfaction
    - - Up-managing – answer the hard questions with confidence
      - Down-managing – make difficult decisions with confidence
      - Reliable, predictable, faster service delivery
    - - Make promises we can keep
      - Lead the business (strategy, positioning)
  - - - Start with what you do now.
        
        Understanding current processes, as actually practiced
        
        Respecting existing roles, responsibilities, and job titles
      - Gain agreement to pursue improvement through evolutionary change
      - Encourage acts of leadership at all levels
    - - Understand and focus on the customer’s needs and expectations
      - Manage the work; let workers self-organize around it
      - Regularly review the network and its policies to improve outcomes
    - - Visualize (with a kanban board)
      - Limit work-in-progress
      - Manage flow
      - Make policies explicit
      - Implement feedback loops
      - Improve collaboratively, evolve experimentally (using models & the scientific method)