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CX (Research and Improve CX (General/Operational NPS, User Testing,…
CX
Research and Improve CX
General/Operational NPS
User Testing
Interaction SLA (Incl. FB and Mail)
Feedback Collection
Welcome Calls
Outbound Calls Surveys
Proactive Support
Tone of voice control
Haters Management
Operations
Monthly Backlog issues to be solved
Knowledgebase Management
Rights Delegation
Monthly meeting with technical leads
Issues Priority Strategy
Case Management
Case Accounting in CRM
Overdue Case Management
Open Cases Escalation
Errors History in CRM
Team Building
Trainings
One on One Meeting
Team Monthly meeting
Monthly Assessment/Rating