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Code Red HealthCare.gov (WHAT HAPPENED? (In 2013 the U.S. Government…
Code Red HealthCare.gov
- Return of the Campaign Geeks
through Gabriel Burt, Civis company become indirectly a Obamacare client
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"The key mistake made by president Obama and his team is that they had turned only to campaigns marketing whiz kids instead of technologists who enable them."
through Mickey Dickerson, a google site-reliability engineer
Paul Smith, Deputy director of the Democratic National Committee’s tech operation
Ryan Panchadsaram, Engineer
Todd Park, Chief technology officer of the U.S.
Jini Kim, Former Google product manager (team’s “Queen of Errors”)
Jeffrey Zients, Obama aide (led the Administration effort to fix HealthCare.gov)
Andy Slavitt, Esecutive at QSSI's parent company
- "It's Just a Website. We're Not Going to the Moon"
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Team Effort
"The stand-up culture: identify problems, solve problems, try again - was typical of the rescue squad's ethic."
"There was never any figer pointing. People just hustled right back to the line, and we ran the next play."
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- Where Technology Stops And Policy Begins
wrong value judments
"Nonetheless, a quick visit from Obama to the troops who worked around the clock to save his signature domestic-policy initiative would have seemed fitting."
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"In the way the team dropped everything to help and then stayed as long as it took (...) the myth that everyone in Silicon Valley is a selfish narcissist.”
WHAT HAPPENED?
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Championed by President Barack Obama, the new system became known as Obamacare.
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"No one in the White House meetings leading up to the launch had any idea whether the technology worked."
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WHAT WAS DONE?
Jeff Zients and Todd Park were responsible for bringing together a team capable of resolving the problem in a record time (6 weeks after 17 oct).