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Red
Code (4. Stand-Ups
and Hiccups (maintenance
failed ("A switch…
Red
Code
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4. Stand-Ups
and Hiccups
Rules
"Rule 2: “The ones who should be doing the talking are the people who know the most about an issue, not the ones with the highest rank. (...)
"Rule 3: “We need to stay focused on the most urgent issues, like things that will hurt us in the next 24–48 hours.”
"The stand-up culture—identify problem, solve problem, try again—was typical of the rescue squad’s ethic."
maintenance
failed
"A switch had failed during maintenance work at a data center.(...) Dickerson and his team could do little because they had no website to look at."
"At the same time, the engineers executed a major upgrade in the hardware powering the system, giving it more capacity and reliability"
Uptimes had gone from an abysmal 43% at the beginning of November to 95%. And Kim and her team had knocked the error rate from 6% down to 0.5%.
Paul Smith
"Smith and the team quickly designed a new patch [for the ID generator], this time with the right number of digits, and executed what’s called a “hot fix,” meaning they put it onto the site almost instantaneously without testing. It worked"
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As of its mid-February report covering the period through Jan. 31, CMS says the site had processed 1.9 million enrollments.
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