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TQM (seven concepts of tqm (six sigma (a program designed to reduce…
TQM
seven concepts of tqm
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six sigma
a program designed to reduce defects, lower costs and improve customer satisfaction (3.4 defects per million opportunities)
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tools for TQM
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checksheet
defects and hours in which they occur where u can develop a tarry per each hr to identify when the most defects are arising
cause and effect diagram
has materials, methods, manpower, machinery
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