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Healthcare - GOV failure (Solution (Hardware upgrades (Increased capacity)…
Healthcare - GOV failure
Problem
Online users passed the number of possible simultaneous users
But none is sure how much that number is
No one at the previous meetings knew if the technology would work
Team tried to patch up
Still, not enough
Site shutdown on Nov
Hardware and software changes at the same time
President decided to start over on Oct 17th
Parks (CTO)
Zienks (manager)
Team
Mikey Dickerson
Site reliability engineer at Google
Stablished leadership by creating rules
Gabriel Burt
Runs Civis' team
Paul Smith
Ryan Panchadsaram
Jini Kim
Andy Slavitt
Obamacare available on Oct 1st
Website shutdown
Solution
Hardware upgrades
Increased capacity
400 bug fixes
Uptimes raise to 95%
Error rate down to 0,5% and still dropping
Increase response time
What lead to the problem?
Carbon servers
Lack of leadership
Open service to everyone at once
Silicon servers
Cache missing to tie up connections to database