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HealthCare.gov (Improvements made (Created Stand-up meetings (One in the…

- - - - Multiple contractors bickering but no one taking responsibility
    - - had
        
        3 war rooms
    - - White House had no ideia if the technology worked
      - McDonough and Lambrew simply accepted the assurances from the CMS staff
    - - "they had turned only to the campaign’s marketing whiz kids instead of the technologists who enabled them"
    - - Start Small, expand later
- - - - Ad Hoc team
        
        lead by
        
        Mickey Dickerson
        
        made by
        
        Todd Park
        
        Paul Smith
        
        Ryan Panchadsaram
        
        Jinni Kim
        
        Andy Slavitt
        
        Jeffrey Zients
        
        also referenced
        
        Mike Abbott
        
        Solved
        
        400 Bugs
        
        Error Rate from 6% to 0.5%
        
        Response rate from 8s to 0.343s
        
        Uptimes from 43% to 95%