Healthcare.gov failure (Rescue Squad to save it :silhouettes: (Solutions …
(a lot of) Tech problems
about what was going on with the website
communication between contractors and the White House
Lack in system design (
No risk analysis
from 93,7M to 292M
until the end of March
Error rate of 6%
Weak website capacity
A load of bugs
Time response (8 seconds)
Wrong priorities of the White House
a lot of marketing
underestimation of the tech implementation
"they had turned only to marketing whiz kids instead of the technologists who enabled them"
Wrong approach on outsourcing
Too many contractors who don't have the basic requirements
"companies which primary skill seems to be getting those contracts rather than delivering on them"
No urgency to fix the problems
"there was a total lack of urgency"
Lack of accountability of blame
"multiple contractors bickering with one another and no one taking ownership for anything"
White House was unaware of any upcoming problems
Rescue Squad to save it
Didn't demand public aknowledgement for their work
Motivated and resilient towards problems
"This is what we do"
Dropped what they were doing to help fix the website (volunteers)
Upgrade in hardware
Dashboards to keep on track of website performance
Urgent hot fixes
Better time response (0,343 seconds)
Lower error rate (0,5%)
a need to CLOSE THE GAP between technology and stakeholders
Improve the initiative to dig in and find out if the technology is working
Not being aloof of the people and facts in order to succeed
BRING ALL STAKEHOLDERS TO THE SAME TABLE
"[Healthcare] only works if the technology works"