Step 3 - Analysis of Existing & Future System
Library User Service Team Leader Part 2
Library User Service Team Leader Trains Staff
Hectic employee schedules
Lack of engagement
Have a pre-planned date for training schedules
Optimise the training method to be used on mobile devices
Consider micro-learning approach and deliver useful content in chunks, such as short videos, checklists
Prioritise short, straightforward tasks wherever possible to free schedules
Use 10 minute learning segments to train staff rather than full days/ weekend
Neglecting what happens after training
Establish an active learning culture and make all staff feel part of that culture
Use discussion forums and other informal online methods for casual interactions
Incorporate practical learning activities like case studies, scenarios and relatable examples
Communicate learning outcomes upfront and effectively
Set attainable short term goals
Implement incentive programs to recognise great work
Give regular feedback
Make the training relevant for the individual
Identify Employee strengths
Police and govern that the training is being implemented
Run follow up activities and testing that will reinforce learned skills
Put them into immediate application of what they learnt
Space the training into intervals which helps with better retention of the training they receive
Make the training session information retrievable
Analyse how much training content is retained by staff and do training sessions accordingly
Have personal mentors
Library user Service Team Leader ensures that work is in line with the University Library aims
Staff may not agree with the University Library aims
Misunderstanding
Write up their concerns understand the issues they have with it
They may not agree because they don't understand, so you could state the objective more specifically
Consider their concerns and take it up with senior management about the staff members feelings
Have an online forum for staff with information in more detail about the aims
Have regular meetings to explain the aims more effectively
Library User Service Team Leader is responsible for ensuring that feedback and complaints are dealt within a timely manner
Users may not offer feedback
May not have time to respond
User feedback/complaints may get lost/ignored
Look at occupancy/statistics of users using the service
Use effective and efficient survey methods that make it easier for users to respond e.g. Emails
Monitor Social Media Sites
Monitor behaviour of Customers
Offer an incentive for users to fill in a feedback form
Display positive customer feedback
Provide staff members with best technology to complete tasks efficiently
Complete required activity roles in a timely fashion
Provide training on how staff should deal with user complaints/feedback
Offer a way for feedback to be received electronically
Offer a secure box that can keep written feedback/complaints secure
Library User Service Team Leader Manages and is responsible for allowing users to get into the group study rooms
Users could refuse to leave the group study room for someone who has booked it
Users may not know how to book the group study room
Users may forget to cancel the room they booked if they no longer need it
Ban or give Users a warning
Have security ask students to leave the premises if still unwilling to leave the group study room
Show other available study rooms that can be booked by the user refusing to leave
Have guidelines and rules for suing Group study rooms
Provide videos on how to book the study rooms
Offer face-to-face assistance
Stop those users from using that particular service for a short period
Send reminder email a day before or confirmation to see if they still need the room