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Telephone (Find the good answer quickly (Message (I'm sorry can I take…
Telephone
Find the good answer quickly
Wait a minute please
Hold the line please
Rester en ligne s'il vous plait
> I'll just check on the computer
Transfer
I'll put you through to Mr. X
Message
I'm sorry can I take a message ?
I'm sorry I don't have the information for the moment. May I have your number and I'll call you back shortly
You must reformulate
To summerise your reservation...
If I understand correctly...
So I have a booking for...
I would like to confirm your booking is for...
Embarrased to ask for repetition
I'm sorry I didn't catch that
Je suis désolé, je n'ai pas compris ce que vous avez dit
Could you repeat that please ?
Sorry, did you say..
Outside noises
Bruit extérieur
I'm sorry the line is bad I can't hear you very well
Misunderstanding
Malentendu
Sorry did you say a room for...