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HEALTHCARE.GOV (failure) (had (No leadership (Nobody knew who was in…
HEALTHCARE.GOV
(failure)
Miscalculation of
RISKS
Size
Low initial capacity
Time
Leading to
NO TESTING
Coupled with
POOR MANAGEMENT
Who's in charge?
White house minimum involvement
High goals in minimum time
Lack of monitoring
No use of KPI
Inexperienced subcontracted team
First large scale project of CMS
example of
Management & Technology GAP
Design Reality GAP
Technology
Web developers were not use to cope with such complex problems
Poor website specifications
Cost
93.7 million $ estimated to 292 million $
the help
MICKEY DICKERSON
Build the dream team
Todd Park
Paul Smith
Ryan Panchadsaram
Jinni Kim
Andy Slavit
experts of
Big data
IS engineering
Health Care technology
IT project leadership
Jeffrey Zients
After their work
Faster response time
Decreased failure rate (6 - 0.5%)
Increased enrolments
Increased number of simultaneous users
was a
Launching failure
Newspaper governmental joke
Website crashed on the launching day
Only worked for few hours
had
Miss communication problems
Weak requirements and scope
No leadership
Nobody knew who was in charge
No real milestones