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Project Communication Management (Keys to good communication (Use formal…
Project Communication Management
Process
Managing Communications
Controlling Communications
Planning communication management
Keys to good communication
Use formal and informal methods for communicating
Distribute important information in an effective and timely manner
Focus on group and individual communication needs
Set the stage for communicating bad news
Spend as much as 90 percent of the time communicating
Determine the number of communication channels
Distributing information in an effective and timely manner
Don't be afraid to report bad information
Oral communication via meetings and informal talks helps bring important information
Don't bury crucial information
Determining number of communications channels
n(n-1)/2
Planning communications management
For small projects, communications management plan can be part of the team contract
For large projects, it should be a separate document
Reporting Performance
It keeps stakeholders informed about how resources are being used to achieve project objectives
Status reports describe where the project stands at a specific point of time
Forecasts predict future project status and progress based on past information and trends
Progress reports describe what the project team has accomplished during a certain period of time
Sample collaborative tools
Wiki is a web site designed to enable anyone who accesses it to contribute or modify web page content
Google Docs allow user to create, share and edit docusments, spreadsheets and presentations online
Kanban boards visually show tasks that need to be done or are completed
SharePoint portal allows users to create custom web sites to access documents and applications stored on shared devices
Goal
To ensure timely and appropriate generation, collection, dissemination, storage and disposition of project information