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Production & Support Goal (issues (Disconnect between sales +…
Production & Support Goal
issues
Backlog on production and support / response time
More refund + cancellation
more complex project (plus + eStore)
Disconnect between sales + production + MS
US - No doc (Email)
TH - well structured
Technical + sales disconnect
Team ownership / empathy
Less efficiency
Improve hand-off
Deadline, Due date
Standard across Sangria + Tequila + Mezcal
Cross team communication - slack not effective way, somebody not talk
specialty resource (right people, right job)
More unhappy clients (from message zd + Andrew)
Take time to understand request (Designer)
Workload not balance between Sangria and Tequila
Complicated site refresh on Mezcal created backlog for designer
Short of resource (Designer + Creative)
More revisions because miss of the requirement (Mezcal)
Lack of training PM especially about PHP card / solution
Set expectation to client properly (timeline/limitation)
Expectation from other team (Team limitation)
Deliver ETA for each task (BA raised this up), sometimes fix it but found other thing popup so can't estimate exactly due date
Knowledge sharing session from each team
Backlog on editorial + designer (client doesn't understand)
Communication both internal / external (especially on Mezcal)
Long tickets on designer ticket (but can't discuss in the same time because of timezone) : :
VIP lane for bundle so company gets more revenue sooner
Topics
Happier clients
Get things done quickly
Reduce complexity
Higher quality deliverables
Better results
Improve knowledge