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PROJECT MANAGEMENT - CHAPTER 14 (MANAGING PROJECT RISK (INCREASING USER…
PROJECT MANAGEMENT - CHAPTER 14
POOR PROJECT MANAGEMENT
COST OVERRUNS
TIME SLIPPAGE
TECHNICAL SHORTFALLS IMPAIRING PERFORMANCE
FAILURE TO OBTAIN ANTICIPATED BENEFITS
MAJOR VARIABLES
SCOPE
TIME
COST
QUALITY
RISK
STRUCTURE
CORPORATE STRATEGIC PLANNING GROUP (SENIOR MANAGEMENT)
INFORMATION SYSTEMS STEERING COMITEE (MIDDLE MANAGEMENT)
PROJECT MANAGEMENT GROUP (MIDDLE MANAGEMENT)
PROJECT TEAM (OPERATIONAL MANAGEMENT)
IS PLAN
PURPOSE OF PLAN
STRATEGIC BUSINESS PLAN RATIONALE
CURRENT SYSTEMS/SITUATION
NEW DEVELOPMENTS
MANAGEMENT STRATEGY
IMPEMENTATION PLAN
BUDGET
IS EFFECTIVE PLAN
KEY PERFORMANCE INDICATORS (KPIs)
PORTFOLIO ANALYSIS
SCORING MODELS
IS COSTS AND BENEFITS
CAPITAL BUDGET FOR IS
REAL OPTIONS PRICING MODELS (ROPM)
LIMITATIONS OF FINANCIAL MODELS
MANAGING PROJECT RISK
DIMENSIONS OF PROJECT RISK
PROJECT SIZE
PROJECT STRUCTURE
EXPERIENCE WITH TECHNOLOGY
CHANGE MANAGEMENT
IMPLEMENTATION
CHANGE AGENT
ROLE OF END USERS
USER-DESIGNER COMMUNICATION GAP
MANAGEMENT SUPPORT AND COMMITMENT
VERY HIGH FAILURE RATE AMONG ENTERPRISE APPLICATION AND BPR PROJECTS
MERGERS AND ACQUISITIONS
CONTROLLING RISK FACTORS
FORMAL PLANNING AND CONTROL TOOLS
INCREASING USER INVOLVEMENT AND OVERCOMING USER RESISTANCE
USER PARTICIPATION
USER EDUCATION AND TRAINING
MANAGEMENT EDICTS AND POLICIES
INCENTIVES FOR COOPERATION
IMPROVEMENT OF END-USER INTERFACE
RESOLUTION OF ORGANIZATIONAL PROBLEMS PRIOR TO INTRODUCTION OF NEW SYSTEM
DESIGNING FOR THE ORGANIZATION
ORGANIZATIONAL IMPACT ANALYSIS
SOCIOTECHNICAL DESIGN
PROJECT MANAGEMENT SOFTWARE