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Intro to Ops Management (Ch1) (Processes (Design, Strategic Planning,…
Intro to Ops Management (Ch1)
Processes
Design
Strategic Planning
Production
Evaluative
Ops Mgmt
Managing Processes
Supply
Design
Production
Create/enhance value by increasing
Economic Value
Functional Value
Psychosocial Value
Firm
Customers
Internal
Intermediate
Final
Suppliers
Upstream Product
Downstream Product
Resource & Tech
Aftermarket
Stakeholders
Employees & Unions
Local Community
Social Groups
Government
Investors
Supply Chain Mgmt
Way of viewing Ops Mgmt
Managing Relationships & Flows
Materials
People
Money
Energy
Info
Network of Orgs & Activities
Consumer g/s
Design g/s & processes
Transform into g/s
Dispose g/s
Latest technological shift in operations management
Define
Structural
Physical Resources
Infrustructure
Process Innovation
Workforce
Production Planning & Control
Org
Op Process
Differences btwn G/S
Goods - produced in advance
Goods - easier to measure quality standards
Total Product Experience
SC Growth
Tech & Infrastructure
Fewer Gov Barriers to Trade
Core Capabilities Focus
Collaborative Networks
Identify "Key Customers"
Functional Activities
Connected
Customer Management
Distrubution
Sales
Order Fulfillment
Customer Service
Supply Management
Purchasing
Sourcing
Procurement
Logistics Management
Transportation/Traffic Management
Warehousing
Materials Managers
Stages
Tier: upstream
Echelons: Downstream
Ex: Auto Industry
Players
