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business impact (customer experience (vision, multi / omnichannel,…
business impact
customer experience
vision
multi / omnichannel
benchmarking
strategy
customer retention
loyalty
advocacy
engagement
customer focused
decision making
KPIs
customer acquisition
customer lifetime value
customer satisfaction
profitable
growth opportunities
service design
customer journey mapping
service blueprinting
multi / omnichannel
ideation
workshop facilitation
organisational change
operating model
opportunity spotting
digital product
roadmap
prioritisation
strategy
innovation
new product development
management
vision
customer requirements
digital visual design
data visualisation
simple and clean
cross device consistency
illustration
concepting
design language
pattern libraries
ways of working
Agile
iterative
design sprints
Lean Startup
test often
fail fast
collaborative
multidisciplinary team
co-design
stakeholder management
transparency
rapid
User experience design
prototyping
sketching
user testing
user journey mapping
user needs
multichannel
customer research
mixed methods
behavioural / attitudinal
actionable insight
online and offline
Design Skills for 2019