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Organizational Diagnosis (Phases (Data collection (Primary Objectives…

- - - - Gather valid information about the nature of the client system and to prepare an analysis of that data for delivery to the client during feedback.
    - - (a) unstructured observation, including examination of documents offered by the client; (b) individual interviews; (c) group interviews, if they are used; (d) questionnaires, ideally with item content determined organically from the results of Steps a, b, and c; and (e) specific documents requested by the consultant, if necesary.
    - - The more qualitative data are used, the more clients are encouraged to search for their own explanations, and the more quantitative data are used, the more the data themselves are likely to shape conclusions about the system.
    - - The consultant has obtained and analyzed systematic
        data about the client system.
  - - - Promote increased understanding of the client
        system by its members.
    - - data analysis prepared at the close of the data collection phase.
    - - Composition of feedback meetings (i.e., who is present with whom), the ordering of the meetings (i.e., which groups receive information first, which second, etc.), the behavior of the client system during feedback, and the behavior of the consultants within and between feedback meetings.
  - - - although it provides one of the best opportunities to observe organizational dynamics, it does so under relatively poor conditions.
    - - Determine which units of the system (individual, group, and organization) will participate in the diagnosis and to determine whether the client and consultant can reach agreement about their respective roles during data collection and feedback.
    - - entry, the consultant should have a reasonably well-developed idea of what will be necessary to understand the client system. They use a contract letter covering all those elements.