Dialogue And Listening Strategies (strategies for successful dialogue…
Dialogue And Listening Strategies
seeking mutual understanding and harmony.
three distinctive features of dialogue
Listening with empathy.
Bringing assumptions into the open.
Equality and the absence of coercive influences.
strategies for successful dialogue
Initiate dialogue through a gesture of empathy.
Minimize the level of mistrust before pursuing practical objectives.
Err on the side of including people who disagree.
Keep dialogue and decision-making compartmentalized.
check for the presence of all three core requirements of dialogue--equality, empathic listening, and surfacing assumptions non-judgmentally--and learn how to introduce the missing ones.
Focus on common interests, not divisive ones.
Use specific cases to raise general issues.
Bring forth your own assumptions before speculating on those of others.
Clarify assumptions that lead to subculture distortions.
Where applicable, identify mistrust as the real source of misunderstandings.
Expose old scripts to a reality check.
Focus on conflicts between value systems, not people.
Be sure trust exists before addressing transference distortions.
When appropriate, express the emotions that accompany strongly held values.
Encourage relationships in order to humanize transactions.
Dialogue binds us together as communities.
The magic of dialogue is that it really does enhance respect and acceptance of others, thereby creating community and social capital.
Ask for details
Identify and explore points of commonality
dentify and explore connections between contributions
Identify what we have created
Ask clarifying questions