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Amazon (competitive factors (convenience, information, availability, price…
Amazon
competitive factors
convenience
information
availability
price
speed
selection
personalized services
brand recognition
accessibility
customer service
transaction-processing systems
millions of item
number of different status inquiries
multiple shipping addresses
gift-wrapping requests
multiple shipment methods
manage
process of accepting
authorizing
charging customer credit cards
advertising techniques
marketing
interactive ads on portals
e-mail campaigns
search engine optimisation
interaction
customer
76 million
seller
1.3 millions
weblab
websites
products
websites
technology infrastructure
accepting and validation customer orders
placing and tracking orders with suppliers
managing and assigning inventory to customer orders
ensuring proper shipment of products to customers