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Building long-term success coggle (Employee relations coggle (Politics,…
Building long-term success
Innovation
Time
Cycles
Product
Virtuous / Vicious
Business
Success
Medium-term
Short-term
Long-term
Change Management
Balance
Innovation
Leadership?
Stability
Management?
Sustainable
Transformation
CSR
Resistance to change
Consider 'human dimension'
Sustainable innovation culture
Disruption
Employee relations
Politics
Stakeholder analysis
Power vs interest matrix
Context
Astuteness
Games
Negotiations
Win-win
Lose-lose
Industrial relations
Now HRM
Inclusion
Participation
Empowerment era
Employment to employability
Increased inequality
Future
Challenges
Opportunities
Organisational Culture
Value
Value Creation
Value chain
Value player
Accounting
Measuring for decision making
Historical Cost
Ignores inflation
Fair Value
Shared value
Beyond CSR
Collective impact
mutually reinforcing activities
continuous communication
measuring results consistently
backbone organisation(s)
common agenda
Quality
Management
Process Improvement
QC
QA
7 Tools
Charts / Graphs / Diagrams
Cost
Systems
Customer Perception
Zone of tolerance
5 Dimensions
Continuous Improvement
importance-performance matrix
Operational Risk
Assessment
Hazard
Impact x Likelihood
Risk
Operational resilience
Mitigation
Reduce impact?
Additional risk?
Reduce likelihood?
Potential for negative event
Marketing
Relationship marketing
Collaborative exchanges
Customer value / satisfaction
Service-dominant logic
Transactional vs relational
Loyalty
Internal Marketing
Promote brand identity
Focusses organisational roles
Customer relationship building
Staff feedback
Crisis management
Acknowledge
Formulate / Implement response
Assess
Measuring success
Short / Long term
Brand / customer equity
Financial / Non-financial
Leadership
Not management!
Management - implementing vision
Leadership - providing vision
Five forms of leadership
Position
Purpose
Person
Process
Result
Strategic leadership
Understand org
Motivation
Golden Circle
How?
What?
Why?
Theory
Herzberg’s two factor
Maslow’s hierarchy
Multicultural
Women
Inequality
Stereotyping
