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Chapter 8: Project Quality Management (Scope Aspects of IT Projects…
Chapter 8: Project Quality Management
What is Project Quality?
Definition
Conformance to requirements
Fitness for use
The International Organization for Standardization (ISO) defines quality as "the degree to which a set of inherent characteristics fulfils requirements"
Processes
Planning Quality Management
Performing Quality Assurance
Performing Quality Control
Planning Quality
Definition
Implies the ability to anticipate situations and prepare actions to bring about the desired outcome
Important to prevent defects by:
Selecting proper materials
Training and indoctrinating people in quality
Planning a process that ensures the appropriate outcome
Scope Aspects of IT Projects
Functionality
Features
System outputs
Performance
Reliability
Maintainability
Quality Assurance
Responsibility on
Project managers
Definition
Includes all the activities related to satisfying the relevant quality standards for a project
Other terms
Lean
Benchmarking
Quality audit
Controlling Quality
Main outputs
Acceptance decisions
Rework
Process adjustments
Seven Basic Tools of Quality
Cause-and-Effect Diagrams
Checksheet
Scatter Diagram
Histograms
Run Charts
Flow Charts
Control Chart
Testing
Unit Testing
Integration Testing
System Testing
User acceptance testing
Cost of Quality
Definition
The cost of conformance plus the cost of nonconformance
Other terms
Conformance
Cost of nonconformance
Five Cost Categories Related to Quality
Preventation cost
Appraisal cost
Internal failure cost
External failure cost
Measurement and test equipment costs