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OPERATIONS (HEAD OFFICE (Recruitment (Riders Recruitment Manager (John Ho)…
OPERATIONS
HEAD OFFICE
Recruitment
Riders Recruitment Manager (John Ho)
Ensure constant recruitment and fleet growth
Recruitment marketing management (online/offline)
Recruitment funnel management and optimization
Senior Recruitment Executive (Jerica)
Administrative change (personal details, bank accounts)
Supervise on boarding process at hub
Recruitment Assistant (Crystal)
Follow up with riders that haven't been to onboarding sess (onl/off)
Recruitment Assistant (Hanah)
Video production
Conduct onboarding sessions
Recruitment Assistant (Part timers)
Sandra
LP to agreement
Sugu
Agreement processing
Performance
Operations Manager (Zheng Gang Lim)
Payment scheme strategy
CRM/Bonus
Polygons/Areas management
Communication and Community Engagement
Project Manager (Beatrice Lim)
Community Engagement
Content/Copywriting
Riders partnerships
Kitchen
Kitchen Project Manager (Jackson Tan)
Fleet Management
Fleet Manager (Jason Chua)
Management/Communication with the fleet
AM/SAMs recruitment
SOPs optimization for SSC/fleet/HQ
Day to day fleet ops management
Fleet Project Manager (Lutfi Syed)
Supply Chain
Inventory management (ops/vendor) and reorder cycle
Manage suppliers and new products
Innovation (Automation, Stock control)
Compliance
Cash Flow process (COD, Paylah, Paynow)
Rider compliance
Area closure
Special Projects
UTR Levers
Payment
HUB
North
Ramkee Subramaniam (Senior Area Manager)
Manage AMs/JAMs on daily operations
Build a strong community in the hub
Collect feedbacks from captains/senior riders
Communicate all updates/new SOPs from HQ/SSC to the hub
Roster shifts for AMs/SAMs
Suggest SOP improvements to HQ
Continuous learning to ensure riders are up to date with foodpanda change
Firdaus Mustaffa (Junior Area Manager)
Inventory
DtD operations
Fadzli Sulaiman (Area Manager)
Payment
DtD operations
Community engagement
Abdul Bhari (Area Manager)
Compliance
DtD operations
West
Dzul Rosli (Senior Area Manager)
Manage AMs/JAMs on daily operations
Build a strong community in the hub
Collect feedbacks from captains/senior riders
Communicate all updates/new SOPs from HQ/SSC to the hub
Roster shifts for AMs/SAMs
Suggest SOP improvements to HQ
Continuous learning to ensure riders are up to date with foodpanda change
Adam Afendi (Area Manager)
Payment
DtD operations
Victor Yeo (Area Manager)
Compliance
DtD operations
Hafiz Suadi (Area Manager)
Inventory
DtD operations
Yee Seng (Junior Area Manager)
Payment
DtD operations
East
Hafiz Latiff (Senior Area Manager)
Manage AMs/JAMs on daily operations
Build a strong community in the hub
Collect feedbacks from captains/senior riders
Communicate all updates/new SOPs from HQ/SSC to the hub
Roster shifts for AMs/SAMs
Suggest SOP improvements to HQ
Continuous learning to ensure riders are up to date with foodpanda change
Sunhaj (Junior Area Manager)
Inventory
Community engagement
Shaheen (Area Manager)
Compliance
DtD operations
Azhrin Azahari
Payment
DtD operations
Central
Dzul Rosli (Senior Area Manager)
Continuous learning to ensure riders are up to date with foodpanda change
Suggest SOP improvements to HQ
Roster shifts for AMs/SAMs
Communicate all updates/new SOPs from HQ/SSC to the hub
Collect feedbacks from captains/senior riders
Build a strong community in the hub
Manage AMs/JAMs on daily operations
Wan Yusuf (Junior Area Manager)
Inventory
DtD operations
Haiqal Yusoff (Area Manager)
Riders management
Compliance
DtD operations
Syahrizad Salleh (Junior Area Manager)
Payment
DtD Operations