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Refund Policy (Reason (Not received by buyer, Mismatch Product, Product…
Refund Policy
Reason
Not received by buyer
Mismatch Product
Product not received and not refunded
Product returned but not refunded
Partial Refund Received
Condition
(if product received)
undamaged Packaging
Complete product
Actual Product
Undamaged Product
Unused
How
Process
Claim time
In general within 4 working days
According to the warranty/guarantee period
Through LP,EP received the product
Refund from ESCROW
Time
Need to complete within 14 days
Else
Ek-shop
Enter as mediator
Investigate
Final decision within 3 working days
Whole process should not take more than 30 days
Delivery Charge
(if product received)
Problem from LP end
LP will pay the delivery charge
Problem from EP end
EP will pay the delivery charge
Problem from customer
Customer will pay the delivery charge