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Return Policy (Condition (Complete Product, Unused Product, Undamaged…
Return Policy
Condition
Complete Product
Unused Product
Undamaged Product
Undamaged Packaging
Actual Product
How
Time
Need to complete within 14 days
Else
Ek-shop
Investigate
final decision within 3 working days
Enter as mediator
seller will get 7 working days
Whole process should not take more than 30 days
Process
Through LP,EP received the product
Raise complaint within 4 working days
EP resend the ordered product
Product received by LP
Reason
Damaged Product
Damaged Packaging
Incomplete Product
Mismatch