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Chapter 2 Summary (Business Case (Other key headings (Strategic Case,…
Chapter 2 Summary
Business Case
Three topics
Benefits
Costs
Risks
Other key headings
Strategic Case
Options evaluation
Justification of choice
Effect on BAU
Expected Benefits
Risks
Commercial Aspects
Target Schedules
Funnelling Process
Owned by sponsor
Responsibility
Prepared by PM
Specialist Support
Suppliers
Users
Procurement
Phases
Defintion
PMP finalised
Concept
Definitions
Benefits Management
Identification
Definition
Planning
Tracking
Realisation
Success Criteria
Qualitative Measures
Quantitative Measures
Communication
Received & Transmitted message
same!!
Exchange of information
Stakeholder Management Processes
1. Identify Stakeholders
Interviews
Conversations
Brainstorming
Important Stakeholders?
Matrix
Direct ability
Supportive?
Influencing
Engaging
2. Develop Comms Plan
Issues that hinder?
Key doc in PMP
3. Engage & Influence
Enact comms plan
ensure success of comms plan
Re-asses
Matrix
Active engagement
Meetings
Newsletters
Lobbying
Communication
Principles
Media types
Webpage
Email
Social networks
Understand audience
Nature of audience
delivering appropriate message
Barriers
Attitudes
Perceptions
Environment
Geography
Timezone
Culture
Distractions
Effective comms
Open & Honest
Seek Feedback
Active Listener
Appropriate Media