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A simple apology increases trust (2013) (types of behaviours undermining…
A simple apology increases trust (2013)
Study
by The Forum Corporation
Findings
Half of bosses claimed they "always" apologise to employees for their mistakes
only 19% of their employees appear to agree
one in 10 employees said they trust their leaders
employees who register low levels of trust at work, are also the most likely group to report low engagement
Reason not to apologize by leaders
afraid of appearing incompetent
afraid of looking weak
types of behaviours undermining trust
lying
taking credit for others' ideas
blaming employees unfairly
gossiping
poor communication
lack of clarity
types of behaviours increasing trust
listening to employees
understanding their concerns
walking the talk
following through on commitments
encouraging employees to offers ideas and suggestions