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BLUEFISH AUTOMATED COMMUNICATION FLOW, :silhouette: Client submits request…
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Arriello specialist enters the form
- takes ownership by selecting their name under "Assigned by"
- assigns the request to vendor or Arriello REG specialist in "Support from"
- changes "status" to Pending
Vendor provides answer
Arriello specialist declines the reply and asks for additional information in the field "Arriello comments" :forbidden:
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- Vendor is notified of rejection and asked to add additional info to "update form" / directly linked in notification
- Arriello specialist is notified - receives Update request
- notification to Bluefish mailbox for contingency reasons
Arriello is happy with vendor's reply and approves it by inquiring about time spent and the cost for the request by including the words "Provide cost" in the field "Arriello comments" :check:
- Vendor receives a request to provide time and cost
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- Vendor receives an update request
- notification to Bluefish mailbox
- optional: client receives copy of his request