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CUSTOMER CARE (good customer service (be helpfull, train your stuff, deal…
CUSTOMER CARE
good customer service
be helpfull
train your stuff
deal with complaints
listen to your customer
give something extra (coupon, discount)
don't make promises if you are not
sure you will keep them
answer your phone
how to handle customer care complaints
react to the customer's complaints as
positively as you can
take action right away, don't delay solving
problem for another day
apologize when you can
check for customer satisfaction
put yourself in their shoes
listen attentively
handling a written complaint
accepting the complaint and explain the problem
explain how to solve the problem
apology for the error
give a replaicement or a discount
acknowledfging receipt of a complaint letter
aiming and retaining the goodwill of the customer