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Enterprise Applications (Enterprise Resource Planning) (Next-generation…
Enterprise Applications
(Enterprise Resource Planning)
SCM
have
Business Value
Speed - improve delivery
Sales - profit - efficiency
Match supply/demand
Push & Pull based models
Bullwhip effect
Internet
CRM
have
Business Value
Reduced marketing
and retention costs
Sales
Customer satisfaction
Operational
Analytical
How it works
(centralised database)
Next-generation
Flexible and integrated
SOA standards
Open-source applications
On-demand solutions
Cloud
Mobile functionality
Social CRM
Business Intelligence