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customer service (https://youtu.be/97JZuGsCGek (not listening the customer…

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        L: Listen and list .
        
        Find out what is the problem
        
        you need to show that you care
        
        active listening
        
        How can I help you?
        
        Repeat: "so what you're saying is...
        
        make clear
        
        Not take anything personally
        
        Be polite and patient
        
        Smile, if you have a rude- try to be nice, calm down-you can help
      - custuomer services
      - when you have customer and train to make the happy and satisfied
      - Huge category
      - examples
      - A: apologies
        
        you’re just saying sorry, not blaming anybody
      - Solve if you could-explain how you will do it
      - Not solve- say that you will go after ( let me check with my manager)
      - T: thank
      - Thank you you told me
      - End a positive way